Loading… Please answer these questions based only on your first contact with our office when your appointment was scheduled. Initial booking experience How easy was it to reach us and start the service request? 1 2 3 4 5 6 7 8 9 10 How would you rate the quality of the phone connection during your call? 1 2 3 4 5 6 7 8 9 10 Did the dispatcher sound polite, clear, knowledgeable, and confident? 1 2 3 4 5 6 7 8 9 10 Did the dispatcher make you feel heard, respected, and properly assisted during the call? 1 2 3 4 5 6 7 8 9 10 Did the dispatcher collect and confirm the important details needed to book the service, such as your appliance issue, service address, zip code, contact information, and availability? 1 2 3 4 5 6 7 8 9 10 Was the service call fee and appointment process clearly explained, including the time window and that the technician would contact you before arrival? 1 2 3 4 5 6 7 8 9 10 Overall, how satisfied were you with your initial booking experience? 1 2 3 4 5 6 7 8 9 10 What could our dispatch team improve during the booking process? Please leave your email address below so we can better review your feedback. Please answer all available questions
