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Please proceed with our quick survey, where 1 means totally disagree and 10 fully agree. Your cooperation will allow us to serve you better next time

Technician

Did the technician arrive on the scheduled time frame?

Would you like to clarify what was wrong?

Was the technician dressed in a clean and branded uniform?

Would you like to clarify what was wrong?

Was the technician knowledgeable?

Would you like to clarify what was wrong?

Was the technician polite and friendly?

Would you like to clarify what was wrong?

Did the technician explain the details of the diagnostic/required repair?

Would you like to clarify what was wrong?

Was the price of the repair reasonable?

Would you like to clarify what was wrong?

Was the repair completed quickly?

Would you like to clarify what was wrong?

Would you hire this technician again or recommend him to a friend?

Would you like to clarify what was wrong?

Did the technician leave you the company’s magnet business card?

Would you like to clarify what was wrong?

Did the technician ask to leave him a review?

Would you like to clarify what was wrong?

Customer service

Did you find it easy to contact us?

Would you like to clarify what was wrong?

Was the customer service representative polite and friendly?

Would you like to clarify what was wrong?

How was the communication from the office regarding the part delivery/appointment scheduling?

Would you like to clarify what was wrong?

Are you, in general, satisfied with the provided service?

Would you like to clarify what was wrong?

Have you experienced phone call sound troubles (echo, bubbling, etc.)

Would you like to clarify what was wrong?